Privacy Policy

Last updated: 9 July 2026

1. Information Controller

This website is operated by Nolos Nanny Placement, a division of Nolos Safe Kids Care (Pty) Ltd (CIPC Reg. 9461359383), based at 8266 Winnie Mandela Park, Zone 8, Tembisa, 1632, Gauteng, South Africa. For the purposes of the Protection of Personal Information Act 4 of 2013 ("POPIA"), Nolos Safe Kids Care (Pty) Ltd is the responsible party for any personal information collected through this website.

2. Information We Collect

When you submit an enquiry through our contact form, we collect the following personal information:

• Your full name
• Your phone number
• Your email address (optional)
• The type of childcare services you are enquiring about
• Any additional information you choose to provide in the message field, which may include details about your children such as their ages or care needs

We do not collect personal information through cookies, tracking pixels, or analytics tools on the public pages of this website.

3. Purpose of Processing

We process your personal information for the following purposes:

• To respond to your enquiry by WhatsApp, phone, or email
• To match your family with a suitable, vetted nanny
• To maintain a record of placement enquiries for our own business operations

We do not sell, share, or otherwise disclose your personal information to any third party for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following lawful grounds under POPIA:

• Consent (Section 11(1)(a)): By submitting our contact form, you consent to the collection and processing of the information you provide.
• Legitimate interest (Section 11(1)(f)): Processing is necessary for the legitimate interests of our business in responding to enquiries and facilitating nanny placements.

5. Data Storage and Security

Enquiries submitted through this website are stored on our server and encrypted at rest using AES-256-GCM, an industry-standard encryption method. This protects the data if the underlying server storage is ever accessed without authorisation.

Access to stored enquiries is restricted to authorised Nolos staff only, through a password-protected login system. These security measures form part of a layered approach to protecting your personal information, as required under Section 19 of POPIA.

6. Cookies

This website does not use cookies for advertising, tracking, or analytics. Browsing the public pages of this site (Home, About, Services, Testimonials, and Contact) does not set any cookie on your device.

The only cookie this site sets is a single session cookie, created exclusively when a Nolos staff member logs into the password-protected admin area. That cookie:

• Is not accessible to JavaScript (marked HttpOnly), protecting it from certain types of attack
• Is only sent over an encrypted HTTPS connection (marked Secure)
• Is never sent to any other website (marked SameSite=Strict)
• Expires automatically after one hour
• Contains no personal information about site visitors, only a reference to a staff login session

Because this site sets no cookies for ordinary visitors, no cookie consent banner is displayed.

7. Children's Information

Because our service involves childcare, enquiries may include personal information about minors. We treat all information relating to children with the highest level of care, in accordance with Section 34 and Section 35 of POPIA. Access to any stored information that may relate to children is limited to authorised Nolos staff.

8. Data Retention

We retain enquiry records for as long as reasonably necessary to respond to your enquiry and for our own business record-keeping purposes. We will delete or anonymise your records upon request, subject to any legal obligations that may require us to retain certain information.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access: You may request confirmation of whether we hold personal information about you, and request a copy of that information.
• Right to correction: You may request that we correct or update any inaccurate personal information we hold about you.
• Right to deletion: You may request that we delete your personal information, subject to any applicable legal retention requirements.
• Right to object: You may object to the processing of your personal information on reasonable grounds.
• Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been mishandled.

To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

11. Contact the Information Officer

If you have questions about this privacy policy, wish to exercise your rights, or need to make a data-related request, please contact us:

• Nolos Safe Kids Care (Pty) Ltd
• 8266 Winnie Mandela Park, Zone 8, Tembisa, 1632
• WhatsApp: 072 097 1423
• Phone: 073 615 6261
• Email: Nolossafekidscare@gmail.com